Aroa Jewelry FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

support@aroa.jewelry

Products

Our jewelry is made from premium materials, including brass, alloys, and gemstones, with a focus on precision and detail. We prioritize ethical sourcing from reputable suppliers and guarantee the authenticity and quality of each item. For any inquiries about a specific piece, please feel free to contact us for more information.
At Aroa, we pride ourselves on creating each piece with care and craftsmanship. Our jewelry is designed in-house by skilled artisans and crafted using the finest materials. Depending on the design, our pieces are either handcrafted or manufactured in trusted workshops with a focus on quality and attention to detail. We ensure every item is made with precision and artistry to deliver the highest standard of luxury and elegance. We are committed to supporting ethical and sustainable practices in all stages of production.
At Aroa, we prioritize sourcing materials from trusted, ethically certified suppliers. Our precious metals and stones are acquired responsibly, ensuring they meet high ethical standards. We are dedicated to providing sustainable, authentic, and conflict-free materials, empowering our customers to make informed choices. Quality and integrity are central to our operations.
Aroa stands out for its dedication to craftsmanship, quality, and timeless design. What sets us apart is our commitment to creating exquisite, bespoke pieces that are both luxurious and accessible. Each design is carefully crafted by skilled artisans, ensuring exceptional attention to detail and the finest materials. We prioritize customer satisfaction and offer personalized jewelry options, so every piece feels unique and special. Additionally, we are dedicated to ethical sourcing, ensuring our materials are responsibly obtained. At Aroa, our mission is to deliver jewelry that not only enhances your style but also represents lasting value and elegance.
We recognize the significance of trying on jewelry before making a purchase. Although we currently provide only online shopping, which means you cannot physically experience the jewelry prior to buying, we encourage you to contact us for extra photos, videos, or comprehensive details about the pieces to assist you in your decision-making process.

You are welcome to submit your custom design for manufacturing. At Aroa, we can create any design you provide, depending on the availability of specific stones or accessories included in the design. Please share your design with us to receive a quote.

Shipping

Our online store now offers free 5-7 day shipping for domestic addresses only, regardless of what you order.

Yes, Aroa offers delivery to your location! We provide reliable and prompt shipping services to ensure your beautiful jewelry arrives safely. Whether you’re in the same city or across the country, we’ll make sure your order is delivered right to your doorstep. We offer various shipping options, and you can track your order for added peace of mind. If you have any questions about shipping or delivery, feel free to reach out, and we’ll be happy to assist you

At Aroa, we offer a range of shipping options to suit your needs:

  1. Standard Shipping – Enjoy reliable delivery with estimated arrival within 5-7 business days (domestic orders).
  2. Expedited Shipping – Need your jewelry sooner? Choose expedited shipping for delivery within 2-3 business days.
  3. Express Shipping – For the quickest service, select express shipping to receive your order within 1 business day (for eligible locations).
  4. International Shipping – We also offer international shipping with delivery times varying based on destination.

All shipping options come with tracking so you can follow your order’s journey. If you need assistance choosing the best option for your needs, feel free to reach out—we’re happy to help!

At Aroa, we aim to process and ship your order as quickly as possible. Most orders are shipped within 48 hours of purchase, excluding weekends and holidays. You will receive an email notification with tracking information as soon as your order is on its way. If there are any special circumstances or delays, we will notify you promptly. If you need your order sooner, feel free to contact us, and we can assist with expedited shipping options.

We’re sorry to hear that you’re having trouble tracking your order! Sometimes it takes a little time for tracking information to update in the system. Please double-check that the tracking number you received is entered correctly. If it’s still not working, feel free to reach out to us with your order number, and we’ll be happy to assist you in tracking your package or investigating any issues. We’re here to help and ensure your order reaches you safely!

Thank you for reaching out! If you’ve accidentally entered the wrong address for your order, please contact us as soon as possible with your correct address. We’ll do our best to update the shipping details before the order is shipped out. If your order has already been dispatched, we can still help you track the package and, if needed, assist with redirecting the shipment. Please reach out to us with your order number, and we’ll make sure everything gets sorted for you.

Products

We’d love to help you learn more about our products! Each piece of jewelry at Aroa is crafted with care and attention to detail, using only the finest materials. We offer a wide range of collections, from timeless classics to custom designs, and we’re happy to provide more information on any specific piece you’re interested in. Feel free to browse our website for detailed descriptions, or contact us directly if you have any questions. Our team is here to assist you and provide all the details you need to make an informed decision.

Aroa is committed to safe jewelry for those with sensitivities, using hypoallergenic materials in our designs. Our pieces are made from premium, nickel-free metals or contain minimal nickel, with 24-carat gold plating for added safety. Contact us for more information about the materials used.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Aroa. If for any reason you’re not happy with your jewelry, we offer a return policy within a specified time frame (e.g., 14 days from the date of purchase). To initiate a return, please ensure the item is in its original condition and packaging. Customized or engraved pieces may be excluded from the return policy. For more details or to start the return process, please contact our customer service team, and we’ll guide you through the next steps.

Once we receive your returned jewelry and it’s inspected, we will process your refund. Refunds are typically issued within 5-7 business days. The money will be returned to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account. If you have any questions or need assistance, feel free to reach out to us—we’re here to help!

We appreciate your decision to initiate a return. Once your return request is approved, we will send you comprehensive instructions on how to return your package. Generally, you can use a carrier such as DHL or FedEx, depending on the return method we specify. Should you require further assistance, please reach out to our customer service team, and we will be happy to assist you.

Thank you for initiating a return! Once your return is authorized, we’ll provide you with detailed instructions on where to drop off your return package. Typically, you can return the item through a local carrier (like DHL, FedEx,) based on the return method we provide. If you’re located near one of our physical locations or showrooms, we can also arrange for you to drop off the return directly with us. Please contact our customer service team if you need more information, and we’ll guide you through the process.

Billing

At Aroa, we accept a variety of secure payment methods to make your shopping experience easy and convenient. You can pay using major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. For your security and peace of mind, all transactions are processed through a secure payment gateway. If you have any questions or need assistance with your payment, feel free to reach out to our customer service team.

Your credit card will be charged at the time your order is processed and confirmed. Once we’ve received your payment, we’ll begin preparing your order for shipment. If there are any issues with your payment or if we need additional information, we will contact you right away. Rest assured, you’ll receive an email confirmation once your order has been successfully placed and charged.

If your payment is declined, don’t worry! There are a few steps you can take:

  1. Double-check your payment details – Ensure that your card number, expiration date, and CVV are entered correctly.
  2. Check your account balance – Make sure you have enough funds available in your account or credit limit.
  3. Try a different payment method – If possible, try using a different card or payment option such as PayPal, Apple Pay, or Google Pay.
  4. Contact your bank – Sometimes, banks decline transactions for security reasons. A quick call to your bank can resolve the issue.

If you’re still experiencing problems, feel free to reach out to our customer service team, and we’ll be happy to help you complete your purchase.

Order questions

We understand that sometimes you may want to make changes to your order, and we’re happy to assist! If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, changes may not be possible, but we will do our best to accommodate your request. Be sure to provide your order number and the specific changes you’d like to make, and our team will help guide you through the next steps. We’re here to ensure your satisfaction!

To track your order, simply check your email for the shipping confirmation message we sent once your order has been dispatched. This email will include a tracking number and a link to the carrier’s website where you can follow the progress of your delivery. If you didn’t receive the confirmation email or need further assistance, please feel free to contact our customer service team, and we’ll be happy to help you track your order.

Unfortunately, our system only allows the use of one promo code per order. However, we often run special promotions, so be sure to keep an eye out for our future offers! If you have any questions or need assistance with applying a promo code, feel free to contact us, and we’d be happy to help!